The Logic of Use and Functioning of Personal KM-supported Experience Management

Failures of Knowledge Management (KM) Projects are largely blamed for an overemphasis of IT and a knowledge-as-a-resource approach. Experience Management (EM) suggests a more process-oriented focus centering on the cato support practices and experiences confronted by changing and diverse contexts. Recent corporate surveys confirm the significance of experience, but also imply a reluctance in engaging in systematic support. A misguided or implied lack of organizational effort, however, also weakens the underlying KM/EM premise of enabling people to obtain relevant, context-rich information, when needed, to do their unique jobs more effectively. By not delivering on their promises, KM investments are as consequence not getting the necessary acceptance from the work force and its leaders. on utilizing existing and creating new knowledge and on giving more power and autonomy to individuals and self-organized groups. However, such promising scenarios have not materialized yet. Accordingly, ing trend to decide autonomously on where, how, and for whom individuals will put their knowledge to work. Professionals will be increasingly eager to carry while moving from one project or responsibility to the next their particular Personal KM System version with them, presenting them with the sovereignty to develop their personal experiences/expertise systematically and sustainably and to voluntarily share it with associates and institutions close to them. Current KM market configurations, however, exhibit a range of potent barriers which prevent Knowledge Workers as well as Knowledge Societies from accessing the full potential of digital opportunities. The paper approaches the notion of Experience Management from an alternative angle by introducing a novel Personal Knowledge Management Concept and System which incorporates a range of renowned methodologies: Information Space, Cumulative Synthesis, Attention Management, Associative Indexing, and Creative Conversations.